DiSCŪ Action Planners

Turn Insight into Action

Take DiSC learning to the next level!

If your organization has experienced DiSCŪ through the Personal Profile SystemŪ or another DiSC-based learning instrument, extend the power of DiSC with DiSC Action Planners. DiSC Action Planners are research-based learning instruments that help people take the insights gained from DiSC and apply them to specific business applications. Available online and on paper, DiSC Action Planners are designed for sales, customer service, management, and telephone professionals. These concise, four- to six-page action planners focus on DiSC behaviors to help people interact effectively with others and develop plans for achieving their goals.

DiSCŪ Management Action Planner

Effective managers use the DiSC Management Action Planner to identify a team member's DiSC behavioral style and adjust their management approach to more effectively interact with the person based on his or her DiSC profile.

• Directing - use when the person has few skills and high motivation.
• Coaching - use when the person has some skills and low motivation.
• Supporting - use when the person has many skills and some motivation.
• Delegating - use when the person has many skills and high motivation.

DiSCŪ Managing Performance Action Planner

Managers and supervisors use this action planner to identify an employee's DiSC behavioral style. The DiSC Managing Performance Action Planner provides insight into the employee's goals and fears based on his or her DiSC profile. Managers then use the information provided to adapt the approach they use to manage the employee's performance for increased productivity.

• Direct - use when the person is willing and needs ability.
• Supportive - use when the person is able and needs willingness.
• Combination - use when the person has some willingness and some ability.
• Empowering - use when the person is both willing and able.

DiSCŪ Sales Action Planner

Sales professionals use this action planner to uncover the DiSC behavioral style of a potential client or an existing customer. The DiSC Sales Action Planner provides insight into the goals, fears, basis for buying, and sales preferences for each prospect based on his or her DiSC profile. Sales people then use this information to:

• create successful sales strategies
• increase client receptivity
• tailor their sales presentation
• negotiate effectively
• close the sale
• maintain positive client relationships

DiSCŪ Customer Service Action Planner

Customer service professionals use this action planner to identify a customer's DiSC behavioral style and develop appropriate responses to better meet that customer's needs. The DiSC Customer Service Action Planner provides insight into the goals and fears of each customer based on his or her DiSC profile. Customer service staff members then use this information to:

• increase customer satisfaction
• crease a successful service plan
• put the customer at ease
• successfully address customer concerns
• strengthen the customer/service relationship
• gain customer loyalty

DiSCŪ Talk! Action Planner

Customer communication is critical to success whether the challenge is collections, fundraising, help desk support, telemarketing, or telephone sales. The DiSC Talk Action Planner helps telephone professionals identify a person's DiSC behavioral style while speaking with him or her on the phone. They then use the information provided to:

• communicate more effectively
• increase customer satisfaction
• use the appropriate tone of voice
• best respond to concerns
• gain commitment
• learn the best way to follow up

Pricing

The action planners come in sets of either one type of action planner each or sets of 10 of the same kind.

• Special (Limit 1 Pack): DiSCŪ Action Planner Sample Pack (P-005) (one of each: Customer Service, Management, Managing Performance, Sales, Talk!) - $15.00
• DiSCŪ Customer Service Action Planner (C-092) (set of 10) - $55.00
• DiSCŪ Management Action Planner (C-082) (set of 10) - $55.00
• DiSCŪ Managing Performance Action Planner (C-182) (set of 10) - $55.00
• DiSCŪ Sales Action Planner (C-172) (set of 10) - $55.00
• DiSCŪ Talk! Action Planner (C-192) (set of 10) - $55.00

Call 978-635-0287 for more information, price list, shipping, taxes, terms, or to place an order.

"DiSC" is a registered trademark of Inscape Publishing, Inc.

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